By Prevail Inegbenose
Following it’s resolved to enhance electricity services which will enable customers to buy electricity tokens, pay bills, report outages and track complaints from their phones or web browsers, Abuja Electricity Distribution Plc (AEDC), has launched MyPower Mobile and Web Apps.
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The digital platforms, launched as part of AEDC’s Customer Service Week activities, are designed to give customers across the Federal Capital Territory and other parts of the company’s franchise area faster, more convenient and more accessible ways to manage their electricity services.
Through the MyPower platforms, customers can purchase electricity tokens, pay bills, report power outages and other service issues, as well as lodge and track complaints without having to visit AEDC offices.
The platforms also allow customers to view their energy consumption, access bills and payment receipts, manage multiple accounts and meters, and update their personal information digitally.
A major feature of the platforms is the staff verification service, which enables customers to confirm the identity of AEDC personnel before granting them access to their premises.
Speaking at the launch, AEDC Managing Director/Chief Executive Officer, Engr. Chijioke Z. Okwuokenye, said “the initiative was part of the company’s broader effort to become more customer-focused and digitally enabled.
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“Our customers are at the heart of everything we do. As their needs and expectations evolve, we must evolve with them,” Okwuokenye said.
He added that the MyPower platforms would give customers greater control over how they interact with AEDC and access the services they need.
Okwuokenye stated that the Company would continue to improve its service delivery and build an organisation that is more responsive, accessible and aligned with customer expectations.
The Chief Operating Officer of AEDC, Engr. Blessing Ogbe, FNSE, said the platforms were another step in the company’s efforts to improve the customer journey.
“For us, this launch is another step in how we are redefining the way we serve our customers,” Ogbe said, adding that customer feedback would continue to guide the company’s processes, channels and service delivery.
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The MyPower Mobile App is available on the Google Play Store and Apple App Store, while the MyPower Web App can be accessed through crm.abujaelectricity.com.
Spark News reports that AEDC serves customers in the Federal Capital Territory, Kogi, Niger and Nasarawa states.